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RECALL OF BAGS, BACKPACKS, AND TOILETRY BAGS FROM THE TEAMLINE CHALLENGE

The safety of our products is our top priority. As part of our ongoing quality and safety checks, we have determined that the bags, backpacks, and toiletries bags from the Teamline CHALLENGE range do not meet our high safety standards. For this reason, we are issuing a product recall.

Please discontinue use of the affected items and check whether you have any of the products listed below.

Reason for the recall

Internal inspections have revealed that the bags in question do not fully comply with our quality and safety standards. We have decided to issue this recall in order to rule out any potential risks.

Which products are affected?

The recall affects all bags with the following item numbers (regardless of color, production date, date of purchase, place of purchase (JAKO online shop, specialist retailer, or fan shop)::
  • 1721 Toiletry Bag Challenge
  • 1821 Backpack Challenge
  • 1921 Sports Bag Challenge
  • 2021 Sports Bag Challenge with Bottom Compartment
Toiletry bag challenge
Item number: 1721
All variants affected
Backpack Challenge
Item number: 1821
All variants affected
Sports bag challenge
Item number: 1921
All variants affected
Sports bag Challenge with bottom compartment
Item number: 2021
All variants affected

What do I need to do now?

The recall process is simple:
  1. Check whether your bag is affected based on the item number.
  2. Please contact us using the contact form below.
  3. We will send you a free return label by email.
  4. Once we have received the returned item, you will receive:
  • a replacement item of at least equal value or
  • a refund of the purchase price via the original payment method.

PRODUCT RECALL
The item number can be found on the (2) production label behind the (1) care label and on the (3) product label. The item number on the product label may also have prefixes (e.g., ST1921).

General information about the recall campaign

Why is a recall being carried out?
The recall is being carried out as a precautionary measure, as a substance that is not permitted under EU regulations has been found in the bags, backpacks, and toiletries bags in the Challenge product line. The safety of our products and the satisfaction of our customers are our top priorities.
Which products are affected?
This affects bags, backpacks, and toiletries bags from the Teamline Challenge range:
  • 1721 Toiletry Bag Challenge
  • 1821 Backpack Challenge
  • 1921 Sports Bag Challenge
  • 2021 Sports Bag Challenge with Bottom Compartment

Identification of affected products

How can I determine whether my product is affected?
This can be checked using the item number on the production label in the product or based on the product description. We provide the relevant information on our website and via customer service.
Where can I find the item number on the product?
The item number is usually found on a label inside the product (the so-called production label), on the product label, on the original packaging, or in the purchase documents.

Procedure for customers

What should I do if my product is affected?
You can register the goods for return via the sports retailer where you purchased them or directly with us. Please use this link for this purpose.

Important note:
The affected bags must not be destroyed or disposed of yourself.
Please return the goods to us as part of the recall campaign. You will receive a free return label after contacting us.
Do I have to return the product immediately?
Yes, we recommend that affected products be taken out of use as soon as possible and that the return process be initiated.

Important note:
The affected bags must not be destroyed or disposed of yourself.
Please return the goods to us as part of the recall campaign. You will receive a free return label after contacting us.
How does the return process work?
Please use the registration form by clicking on the “PRODUCT RECALL” button.

Reimbursement and replacement

Will I receive a replacement or a refund?
Depending on availability and your preference, you will either receive a replacement product or a refund of the purchase price.
How long does processing take?
Processing usually takes place within two weeks of receipt of the product or after successful inspection. We will process your request as quickly as possible.
What costs will I incur?
There are no additional costs for returning the item.

Processing for business customers

Does the recall also apply to larger quantities or stock items?
Yes, products that are in stock or have not yet been resold are also part of the recall campaign.
How is the process handled when multiple products are affected?
To do this, use the “Product recall” button on the B2B portal.
As a retailer, do I have to inform my customers?
Yes, this is necessary within the scope of cooperation obligations in the distribution chain, and we therefore ask for your support in informing the respective recipients if products have been resold or passed on.

Other

Until when can I participate in the recall campaign?
The recall campaign is not limited in time.
What happens to returned products?
The returned products will be inspected and disposed of properly.
Who can I contact if I have further questions?
Our customer service team is available to answer any questions via the usual contact channels.

Contact & inquiries

Our customer service team will be happy to help you: Contact

Transparency & responsibility

The quality and safety of our products are our top priority. We take this product recall very seriously and are committed to transparent and open communication.

Thank you for your understanding and support.
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